Frequently Asked Questions


Yes. Our MedicalID platform works with any mobile device that has a browser to navigate the internet, as well as any computer.

Apple devices require EndlessID app download. iPhones need to be 7 or newer generation devices and must be IOS 11 or above to install EndlessID App.

An NFC reader app is required to use the NFC function on Apple devices using IOS 7 or above. IOS does not have any native support for reading NFC tags. A 3rd party app must be installed to implement these actions. EndlessID will not function on an Apple device without first installing an NFC reader app or the EndlessID app. To download the EndlessID App – Click here. 

NFC reader is located in the very top center of mobile device closest to the camera lens.

All bracelets come with both a small and large adjustable band to ensure bracelets fit comfortably.

Yes. Our products are designed to be always with you and a big part of that is making sure that all of our devices are water resistant.

Yes, they are user friendly. Our products are designed to be used by consumers of all ages, children or adults, during any type of activity.

It does not matter if it’s an IPhone, Android or any other type of phone user, our web portal can be accessed and used from any type of browser, either mobile or desktop, to create or manage your medical profile.

Both, in our mobile app and website portal, any user with an EndlessId (EID) account, can manage and lock any device that should not be used for whatever reason. Any locked device can also be unlocked when you choose to do so. You will also have the ability to remove an EID device from your account and assign it to someone else’s EID account.

Yes. When you are an EndlessID user, you will have an account set up, where you can add as many devices as you’d like. All devices associated with your account will identify you as the same unique person, no matter which one you are using at any time.

In order to create your medical profile, you will need to go to and add your personal information, including the ID and PIN located on your MyEndlessID.

Yes. Access to your information is securely encrypted, guaranteeing you that it is not possible to access your information without your ID and PIN.

EndlessID is HIPAA compliant which means we follow provisions for safeguarding medical information.

We’re sure you’ll be happy with your EndlessID purchase, but we all change our minds. As always, our Customer Experience Team are only a email or a chat away:


You have 14 calendar days to return an item from the date you receive it.

Refunds will be processed and paid within 2 weeks of EndlessID’s receipt of product; this may vary during busy periods.

Refunds will be made via the original method of payment. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Returned items must be in their original condition & packaging, and accompanied by a copy of your original invoice.

Your unwanted items are your responsibility until they reach our warehouse. We recommend that you retain your proof of postage.

You can return your order using any trackable postal service; you’ll need to cover the postage costs yourself.